Refund policy

Return & Refund Policy

Thank you for shopping with EliteLux Outlet.

Please review our policy carefully before placing an order.

All items are designer-inspired original creations, not affiliated with any luxury brand.

Final Sale

All items purchased from EliteLux Outlet are considered final sale. For this reason, we do not accept returns, exchanges, or cancellations once an order has been placed.

Due to the nature of our exclusive and limited production collections, we are unable to offer size exchanges or general returns.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To process your request, please include:

• Your order number
• Clear photos of the item received
• Photos of the packaging

Our team will review the request and determine the appropriate solution.

Resolution

If a product defect is confirmed, we may offer one of the following solutions:

• Replacement of the same item (if available)
• Store credit
• Partial or full refund

The resolution will depend on product availability and the specific situation.

Non-Returnable Situations

We do not accept returns or refunds in the following cases:

• Change of mind
• Incorrect size selection
• Minor variations in color or material due to screen display
• Normal wear and tear after use

Contact Us

If you have questions regarding your order, please contact our support team.

EliteLux Outlet
Website: https://eliteluxoutlet.shop/
Email: staff@eliteluxoutlet.shop

Our team will respond as soon as possible.